Student Health Center
Patient Rights and Responsibilities
Concerns and Complaints
We hope you are pleased with the care you receive and encourage you to use one of the options below to provide positive feedback. However, if you experience a problem or have concerns, please inform one of our staff members. It is your right to express a concern or complaint and expect a prompt response.
All communications are guaranteed to be handled in a confidential manner. We assure you that no adverse reaction will occur as the result of any comments made. We value your opinions and use all comments — both positive and negative — to continuously improve our services.
Compliments, Complaints and Suggestions
There are several ways for you to inform us of your comments or concerns.
- To send us a comment about a recent experience, positive or negative or offer suggestions about the services we provide, please visit MU Health’s website. Click “Feedback” under “Additional Information” at the bottom of the page.
- If you wish to talk with someone in person, call 573-882-3466. You may also email umhsshc@mail.missouri.edu
If you are not satisfied with the response to your concern, you also have the right to file an appeal through our grievance process with the Office of Patient Experience.
Contact
Address Correspondence To
Office of Patient Experience TC 1002
University Hospital
1 Hospital Drive Columbia, MO 65212
573-884-0000 | patientexperience@health.missouri.edu
University of Missouri Health Care and Student Health and Well-Being prohibit discrimination based on race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, age, disability, protected veteran status, and any other status protected by applicable state or federal law.
If you feel your rights under the following policy have been violated, contact:
Office of Institutional Equity
320 Jesse Hall or 145 Heinkel (accessible entrance and parking for Heinkel Building)
573-882-3880 | equity@missouri.edu